Mostafa Medhat - DevOps Engineer

Summary

Motivated and skilled IT professional with over 10 years of experience in technical support. Successfully completed AWS Cloud Practitioner, AWS Solutions Architect - Professional and AWS Data Analytics - Specialty certifications and gained hands-on experience in designing, deploying, and managing scalable and secure AWS solutions. Seeking to leverage my AWS expertise, problem-solving skills, and customer-oriented attitude to contribute to the growth and innovation of a leading cloud service provider.

Experience

Senior Technical Support Specialist - Biserve

01/2011 - Present

Represent Travelport and SITA Technical Support Team in Egypt. Support Airline computer reservation system, serving several large multinationals (Saudi Airlines, British Airways, Air France, Etihad Airways, Kuwait Airlines, Alitalia, Iberia, sabre and Heinz). Support customer's software, hardware and networks issues. Acquired valuable experience in all facets of troubleshooting, installations and maintenance for various desktop operations, hardware and software. Doing refresh projects for major airlines in Egypt, with complete site survey before and after the project.

Technical Support - HyperOIS

12/2008 - 12/2010

Maintaining and monitoring server performance and security (Linux/Unix). Installing third party software on demand. Answering client requests using help desk and customer support software.

Technical Support - City Club in El Ebour City

01/2006 - 01/2008

Maintain the computer systems and networks. Install and configure computer OS. Diagnose hardware/software faults and solve technical problems.

Education

BSc Computer Science & Information Technology - El Shorouk Academy

09/2001 - 07/2005 | Grade: Good

Graduation Project: Airline reservation portal using C#.NET & MySQL Server. Graduation Project Grade: Excellent.

High School - English Language School, Zagazig

09/1999 - 07/2001

Certificates

AWS Solutions Architect – Professional (02/2023)
AWS Cloud Practitioner (01/2023)
AWS Data Analytics – Specialty (06/2022)
Huawei Cloud Certified Developer Associate HCCDA (12/2024)
GitHub Foundations (11/2024)
Cisco Certified Network Professional – Attendance Only
Cisco Certified Network Associate – Attendance Only
Oracle 10g Certified Professional (11/2008)
Oracle 10g Forms Developer: 1Z0-141 (10/2008)
Oracle 10g Program with PL/SQL: 1Z0-147 (10/2008)
Introduction to Oracle10g SQL: 1Z0-007 (08/2008)
Advanced Business English Course (03/2008)

Skills

Monitoring & Logging (Prometheus, Grafana)
Version Control & GitOps (Git, GitHub)
Containerization & Orchestration (Docker, Kubernetes)
Infrastructure as Code (IaC) (Terraform, Ansible)
CI/CD Pipelines (Jenkins)
High Availability and Disaster Recovery (Multi-AZ, Read Replicas, Backup and Restore)
Load Balancing (ELB, ALB, NLB)
Security (IAM, KMS, Security Groups, NACLs)
Networking (VPC, VPN, Direct Connect)
Cloud Infrastructure Design and Implementation
Troubleshooting and Incident Resolution
AWS Services (EC2, S3, RDS, VPC)
Problem Solving & Decision Making
Able to develop skills and flexibly learn new concepts
Excellent harmony with Teamwork
Self-Motivated, Challenging, Reliable, and Hard worker

Languages