Mostafa Medhat
DevOps Engineer
AWS Certified SAP and certified KCNA with over 10 years of experience in technical support and systems administration. Seeking to leverage a strong foundation in troubleshooting complex systems for a career in DevOps.
Work Experience
Senior Technical Support Specialist
Biserve
- • Serve as the primary technical representative in Egypt for Travelport and SITA, supporting mission-critical systems for key enterprise clients
- • Provide specialized support for airline computer reservation systems (CRS) used by major global carriers such as British Airways, Etihad Airways, and Saudi Airlines
- • Resolve complex software, hardware, and network issues by performing expert-level troubleshooting, system installations, and preventative maintenance
- • Lead end-to-end hardware and software refresh projects for major airlines, managing all phases from initial site survey and planning to final implementation
Technical Support
HyperOIS
- • Monitored and maintained the performance, health, and security of Linux/Unix server environments to ensure high availability and system integrity
- • Managed the installation, configuration, and updates for third-party applications and system software on Linux servers
- • Resolved client-side technical issues by tracking, prioritizing, and responding to support requests via a help desk ticketing system
Technical Support
City Club | Obour City
- • Administered and maintained all on-site computer systems and networks, including the installation, configuration, and upgrading of various operating systems
- • Acted as the primary troubleshooter for all technical issues, diagnosing and resolving a wide range of hardware and software faults to ensure operational uptime
Featured Projects
Automated CI/CD Pipeline for Weather Application
Grade: 100%Architected and built a complete CI/CD pipeline using Jenkins to automatically fetch code from GitHub, build the application into a Docker image, and push it to a container registry.
Organization: Orange Digital Center DevOps Course
Containerized Full-Stack E-commerce Platform
DockerAuthored a docker-compose.yml file to define and manage a multi-container e-commerce application consisting of frontend (React), backend (Java), and database (MySQL) services.
End-to-End DevOps Automation for To-Do List Application on AWS
First Place AwardDigital Egypt Pioneers Initiative (DEPI) Graduation Project. Utilized Terraform to automate the provisioning of a production-ready AWS environment, including a custom VPC with public/private subnets, an EKS cluster, an Aurora MySQL database, and a Jenkins server.
Infrastructure as Code (IaC)
Automated AWS environment provisioning with Terraform including VPC, EKS, Aurora MySQL, and Jenkins server
CI/CD Pipeline
Multi-stage Jenkins pipeline with Docker containerization and Helm chart deployment to EKS
Autoscaling
Implemented HPA with Kubernetes Metrics Server for dynamic pod scaling based on CPU utilization
Monitoring & Observability
Comprehensive monitoring solution with Prometheus and Grafana for real-time cluster observability
Core Skills
Cloud Computing (AWS)
Infrastructure as Code
CI/CD
Version Control & GitOps
Monitoring & Logging
Core Competencies
Certifications
Education
Bachelor's degree
Computer Science & Information Technology
El Shorouk Academy
GPA: Good
Graduation Project: Airline reservation portal using C#.net & MySQL server (Grade: Excellent)